The second plenary of the morning comes from Charlotte Weaver, Chief Nurse Officer and Vice President, Cerner Corporation, with a talk titled ‘Lessons from the field: 10 top reasons why clinical implementations derail’. The starting point of Charlotte’s talk is the assumptions that the strategic and business plans are aligned, system selection has been done, the project implementation plan is completed and agreed, etc., and the project governance structure is appropriately set - so, if this has all been done correctly, and the project management areas have all been completed, what happens next? Charlotte sees the cultural issues as being central to successful implementation from this stage on.
Working up from number 10:
no. 10 - ‘why and what are we doing?’ - fuzzy on targeted value when implementing clinical documentation, lack of guiding pronciple to direct re-design, clear message on the ‘what and why’ is missing. CNO not sure when asked by nurses as to what will be the benefits etc.
no. 9 - ‘it’s hard work, don’t stay the course’ - discipline and political will falters, executive team has to stay the course and not get tired (or fired - can be rapid turnover of executive teams), 5-year implementations can be deadly. Can be fatigue factor and time needed for recovery.
no 8 - ‘re-aligning 3 basics of project management’- time, money, resources and clinical leadership. ‘Successful project’ = on time and on budget - but politics enter into setting ‘go live’ date = organisational readiness for cultural change still poorly understood. Clinical systems give new meanings to ’success’; need to deliver value to clinicians, make patient care better and safer, win adoption by clinicians.
Is there enough stakeholder engagement?
no. 7 - ‘insufficient resources, skills or finance’
no. 6 - ‘nursing in CPOE is missed’ - transformation in acute care is about nursing; cultural adoption driven and supported by nursing; safety depends on nurses monitoring and surveillance
no. 5 - ‘organisation hires third party consultants’ - clinet has set set and enforce rules of collaboration
no. 4 - ‘team members in fox holes’ - team members in adversarial relationships; do not work well together; reflects leadership’s (in)ability top make teams accountable; ofen occurs within sacred turfs (eg radiology, IS)
no. 3 - ‘culture of mistrust’ - no-one in organisation is really happy; poor partnering; tend nto be IS-lead sites
no. 2 - ‘clinical executives not in lead role’ - clinical systems are about transformation of clinical processes; IS cannot lead these projects; CNO and CMO need to be joint team to manage decisions, strategy, etc/
Number 1 issue - ‘executive team does not play well together’ - lack of trust across executive team; just don’t like each other; (such situations are ‘not an anomaly’ in healthcare settings). Nurse executives may be marginalised by alliance of other executives.